Approvals

The approval system is core to how Minoo works. Nothing external gets sent without your explicit approval. This keeps you in control while letting AI do the heavy lifting.

The Approval Principle

Humans approve, AI executes.

Minoo drafts emails, but you decide:

• What gets sent
• What gets edited
• What gets rejected

This isn't a checkbox to click through — it's your quality gate.

Where to Find Pending Approvals

Dashboard

Your dashboard shows pending approvals front and center. You'll see:

• Number of items awaiting review
• Which campaigns they belong to
• How long they've been waiting

Notifications

Minoo sends alerts when approvals are ready:

• In-app notifications (bell icon)
• Email notifications (if configured)
• WhatsApp notifications (coming soon)

Approval Workflow

1. Notification — You're notified that a batch of emails is ready for review
2. Review — Open the batch and review each email draft
3. Decision — For each email: Approve, Edit, or Reject
4. Submit — Confirm your decisions. Approved emails queue for sending

Reviewing Email Drafts

Each draft shows:

The Email

• To: Recipient name and email
• Subject: Email subject line
• Body: Full email content
• Signature: Your configured signature

AI Reasoning

Why Minoo wrote it this way:

Tone: Casual (prospect is owner of small boutique gym)
Hook: Mentioned their recent Instagram post about new equipment
CTA: Coffee chat - low commitment, relationship building
Timing: Tuesday 9am their time (highest open rates for fitness)
Confidence: 87%

Your Options

Action	Description
Approve	Send as-is. You're happy with it.
Edit	Make changes before sending.
Reject	Don't send this email.

Editing Drafts

When you edit:

1. Click Edit on the draft
2. Modify the subject, body, or both
3. Click Save

info

Your edits teach Minoo. If you always shorten subject lines or change the opening, Minoo learns to do this in future drafts.

Edit Tips

• Keep the personalization — Minoo added personal touches for a reason
• Preserve the CTA — Unless you want a different call to action
• Fix tone, not structure — The structure is usually sound; adjust voice if needed

Rejecting Drafts

Reject when:

• The email is to the wrong person
• The prospect already responded elsewhere
• You've decided not to reach out to this person
• The draft is fundamentally wrong

warning

Rejections don't teach Minoo as much as edits. If a draft is close, edit it instead of rejecting.

Batch Operations

For efficiency:

Approve All

Click Approve All to approve remaining drafts. Use when you've reviewed a sample and trust the batch.

Select Multiple

Check boxes next to emails, then use bulk actions.

Filter & Sort

• Filter by confidence level
• Sort by recipient name or company
• See only unreviewed items

Approval History

Access your approval history from History in the sidebar:

• See all past approvals
• Filter by date, campaign, or outcome
• Review what you approved, edited, or rejected
• Track how your edits changed over time

Budget Approval Settings

Configure approval behavior in Settings → Budget:

Setting	Description
Daily Email Limit	Maximum emails to send per day. Minoo won't queue more than this.
Auto-Approve Threshold	Automatically approve emails above this confidence level. (Use with caution — start with manual review)
Batch Size	How many emails to present for approval at once.

Trust Over Time

The approval process is designed to build trust:

Week 1

Review every email. Get familiar with how Minoo writes. Make lots of edits.

Month 1

You'll notice patterns. Minoo improves. You might spot-check batches instead of reading every word.

Month 3

High-confidence drafts feel reliable. You review exceptions and edge cases. Routine emails flow through quickly.

tip

Don't rush this progression. Take time to build confidence in the system. The approval gate exists because your reputation is on the line.

Best Practices

Read the Reasoning

The AI reasoning shows you why Minoo made choices. If the reasoning is wrong, the email probably needs editing.

Check Personalization

Does the personal hook make sense? Did Minoo find accurate information about the prospect? Bad personalization is worse than none.

Trust but Verify

High confidence doesn't mean perfect. Spot-check even confident drafts, especially early on.

Edit Consistently

If you always change something (like adding a specific phrase), consider updating your Business Profile so Minoo learns the pattern.

Don't Batch-Approve Blindly

"Approve All" is convenient but use it after reviewing a sample. One bad email can hurt your reputation.